A.I. is Beginning to Run Business Functions

How much does your business rely on its data in order to make decisions regarding its future? Organizations are making strides in how they collect and interpret data, but one of the biggest contributors to this is the idea of using artificial intelligence to perform data analysis. With the implementation of A.I., businesses are able to collect more data, analyze data for trends, and take action based on those trends.

That being said, there are still some concerns about A.I. that need to be addressed–at least, from a theoretical standpoint–before implementing it for your organization. We’ll try to address some of the major thoughts concerning A.I. in the workplace so you can make the best decision regarding your organization.

The Fear of AI Stealing Jobs

Many people are concerned that A.I. is taking jobs away from hard-working employees for the sake of convenience. While it’s true that previous innovations in business have made employees more productive with their time, none of them have taken employees out of the equation quite like artificial intelligence and automation have. However, we feel that this isn’t the right way to approach the discussion about A.I. If anything, it should be about augmenting your business’ workforce with options that save time and resources for better, more lucrative pursuits.

Whether we like it or not, the fact remains that computers are much better at processing data and sifting through results to find trends. It’s just easier and more efficient overall for organizations to have a computer program do the work of several employees than it is to pay them for it.

How A.I. Helps Businesses

There are several business applications out there that are designed to make changes to the way they function based on what kinds of knowledge they accumulate as time goes on. These applications tend to help businesses better manage and maintain data with the intention of finding actionable insights. By this, we mean finding any information that can be used to take action and make educated decisions about the future of your organization. It stands to reason that the data collected by organizations should be leveraged in some way to improve operations, and A.I. implementation is just an extension of this thought process.

Thanks to A.I.’s ability to remember and record information, it’s able to far exceed anything that a human being is capable of. There are many applications out there that utilize A.I. for this specific reason, as accuracy is one of the most critical parts of running a business. A.I. is so beneficial for organizations that run CRM software that developers have begun to equip solutions with machine learning capabilities and A.I., with the next logical step being toward integration right out of the box.

A.I. is also an invaluable solution for the purposes of customer service. Any small organization knows full well the pains of hiring multiple workers for the purpose of helping customers with their products, and automated solutions make this process much easier. Thanks to automated systems, customers can spend less time on the phone for support and more time using the solution they’ve purchased.

2018 has been a significant year for A.I. in the business world–particularly in regard to the practical use of algorithms. Small businesses that want to start thinking about implementing artificial intelligence solutions should start by thinking about the following:

  • Data consolidation: The most effective way to take advantage of A.I. solutions requires that your data be located in a centralized location. This gives your artificial intelligence program the best opportunities for identifying data patterns and trends.
  • Research proper solutions:If you want A.I. to be the best product it can be for your organization, you should expect a period of lengthy testing before investing in a solution. You want to make sure that you do your research to ensure that you get the best return on your investment. Consider how other organizations like yours currently use the solution and whether or not it’s a good fit for your business.

How can your organization better take advantage of its data? To find out, reach out to VentureNet at 214-343-3550.